Shipper FAQs

Your Shipper Questions Answered

Take a read through MustDeliver's Shipper FAQs to get your questions answered. If don't find the answer you need, we'd encourage you to email, call or submit support form to let us how we can help you: MustDeliver Contact

No. There are no monthly charges or ongoing subscription fees.

No, the only thing you need to agree to are the Terms & Conditions for use of the platform.

Go to the MustDeliver registration page, fill in the information and click Register to get started!

MustDeliver matches your shipments with its large pool of vetted, independent owner/operator drivers. You enter shipments via your account on MustDeliver's website, we review the details and provide you with a price. If you're happy with that, we post the shipment to the platform. It is then broadcast to drivers with the correct equipment, in the same geographical region, that best suits your needs and the driver's preferences. For a more in-depth overview, see our MustDeliver Overview video.

Register on MustDeliver, enter a credit card for payment and you are ready to ship!

We notify you when the driver indicates s/he has arrived at the pick up location, has loaded your shipment, is in transit, is delayed and has delivered the shipment. We also notify you when the driver is 100 miles and 50 miles from the delivery destination. You may also indicate which level of notification you would like if a shipment is delayed on the shipment creation/editing form. E.g., you can specify delayed at all, more than 4 hours delayed, etc. and we will notify you accordingly. This can be set on a per shipment basis.

No, MustDeliver offers dedicated partial truckload and full truckload services.

MustDeliver calculates the base shipping cost for a shipment using a per mile rate based on the lane and equipment type. The driver gets 90% of this base cost and MustDeliver gets 10%. In addition, you pay a payment processing fee. That fee depends on the payment type that you choose: credit card (3% fee), ACH Immediate (0.25% fee, plus $0.50), ACH Terms (3.5% fee for every 30 days of terms, plus 0.25% flat fee plus $0.50).

All of our drivers must have a valid MC number that is authorized for property and be properly insured to haul freight. We check the status of our drivers with the Federal Motor Carrier Safety Administration on a daily basis.

Please email or call 1 833 933 1833 to report any issues with a shipment.

You may either pay via ACH or credit card. We have three payment options (see How does pricing work? above). If you choose ACH Immediate or Credit Card, you pay 48 hours after the driver uploads a proof of delivery. If you choose ACH Terms, you pay 30 days after proof of delivery is uploaded.

Yes, you can add secondary shipping users to your account. You must be logged in to do so. Once logged in, click on "Manager" link within the top Navigation Menu to view the Shipment Manager. Click on "Create New Shipping User" link. Provide a first and last name, email address and mobile number for the user. They will receive an invitation to register.

You can choose to share shipments and/or locations across users. This setting can be changed within your Shipper Profile.

Lastly, you can view a list of your shipping users by clicking the Account Users link in the Manager. Select the Edit link to update their information or disable the user.

You can track your shipments by going to your Shipments list and clicking the Tracking link for the shipment. You will also receive notifications to your email and/or mobile about the progress of the shipment.

Yes. For each shipment you will pay the freight charge quoted plus any additional accessorial charges incurred.

If a driver is detained for more than 2 hours at either pick up or delivery detention fees will be charged. MustDeliver's detention rate is $50 per hour starting 2 hours after scheduled appointment time with a maximum of 6 hours detention per load.

If a load is cancelled within 24 hours of the pick up appointment a Truck Ordered Not Use (TONU) fee will be charged if an equivalent load isn't available for the driver to book in it's place. MustDeliver's TONU fee is $400.

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