Shipper FAQs

Your Shipper Questions Answered

Take a read through MustDeliver's Shipper FAQs to get your questions answered. If don't find the answer you need, we'd encourage you to email, call or submit support form to let us how we can help you: MustDeliver Contact

No. There are no monthly charges or ongoing subscription fees.

No, you do not have to sign a contract with MustDeliver. There are no minimums. You only need to agree to our Terms & Conditions to create a shipper account and put shipments on the platform.

Go to the MustDeliver registration page, fill in the information and click Register to get started!

You enter shipments into MustDeliver via a shipment creation form (Manager | Create New Shipment). Once entered the shipment information click the Create Shipment button. Your newly created shipment is now in "Pending" status. You will need to Edit the shipment, review it and then mark it as Approved. At this point, a notification is set out to suitable drivers. MustDeliver matches the shipment with independent owner operator drivers on the platform that best suit your needs and driver’s equipment and preferences. You are notified when the shipment is accepted and provided with driver information. For a more in-depth overview, see our MustDeliver Overview video.

Register on MustDeliver, enter a credit card for payment and you are ready to ship!

We notify you when the driver indicates s/he has arrived at the pick up location, has loaded your shipment, is in transit, is delayed and has delivered the shipment. We also notify you when the driver is 100 miles and 50 miles from the delivery destination. You may also indicate which level of notification you would like if a shipment is delayed on the shipment creation/editing form. E.g., you can specify delayed at all, more than 4 hours delayed, etc. and we will notify you accordingly. This can be set on a per shipment basis.

No, MustDeliver offers dedicated partial truckload and full truckload services.

MustDeliver calculates the total fee for a load using a per mile rate plus a fixed pick up and delivery fee. The driver gets 86.9% of this total, 3.1% goes to Stripe (our payment processing provider) and MustDeliver gets 10%.

All of our drivers must have a valid MC number that is authorized for property and be properly insured to haul freight. We check the status of our drivers with the Federal Motor Carrier Safety Administration on a daily basis.

Please email or call 1 833 933 1833 to report any issues with a shipment.

You must have a credit card on file to approve shipments on the platform. You can add a new credit card via your Shipper Profile page. Once shipments are approved a notification is sent out to suitable drivers. We charge you 50% of the shipper fee when the shipment is marked as in transit by the driver. We charge you the remaining 50% of the shipper fee within 48 hours of the shipment being delivered.

Yes, you can add secondary shipping users to your account. You must be logged in to do so. Once logged in, click on "Manager" link within the top Navigation Menu to view the Shipment Manager. Click on "Create New Shipping User" link. Provide a first and last name, email address and mobile number for the user. They will receive an invitation to register.

You can choose to share shipments and/or locations across users. This setting can be changed within your Shipper Profile.

Lastly, you can view a list of your shipping users by clicking the Account Users link in the Manager. Select the Edit link to update their information or disable the user.

You can track your shipments by going to your Shipments list and clicking the Tracking link for the shipment. You will also receive notifications to your email and/or mobile about the progress of the shipment.

Yes. For each shipment you will pay the freight charge quoted plus any additional accessorial charges incurred.

If a driver is detained for more than 2 hours at either pick up or delivery detention fees will be charged. MustDeliver's detention rate is $50 per hour starting 2 hours after scheduled appointment time with a maximum of 6 hours detention per load.

If a load is cancelled within 24 hours of the pick up appointment a Truck Ordered Not Use (TONU) fee will be charged if an equivalent load isn't available for the driver to book in it's place. MustDeliver's TONU fee is $400.

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