Revised: July 21, 2020
1. Managing Your Information Preferences
2. Information We Collect
We collect information from both our Drivers and Shippers. We collect information that personally identifies you, such as your name, email address, phone number, mobile phone number, credit card information, banking/ACH information, your geolocation data, CDL, insurance information, license information, MC/DOT # and VIN # if you are a Driver, and other personally identifiable information that you choose to provide us with or that you choose to include in your account (“Personal Information”). You may be asked to provide us with Personal Information when you register with the Site or use any of our Services, and at other times.
Information from Third Parties
If you are a Driver, we also receive information about you from third party partners, such as Federal Motor Carrier Safety Administration. This information includes MC/DOT # and other vehicle information that we collect for verification purposes.
Messaging and Call Data
Our Services facilitate communications between Drivers and Shippers through a messaging platform within our application. In connection with the messaging platform, we may receive communication data, such as the date and time of the message, the parties’ messaging identification numbers or the driver’s actual phone number and the content of the messages. We may store such data as a record of communication between the Driver and Shipper.
Usage Data and Site Activity
We automatically collect information regarding the actions you take on the Site (“Usage Data”). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, the mobile application version that you are using, your device model, device identification, time zone and the time and duration of your visits to the Site. We use this information to help us understand how people use the Site and Services, for debugging purposes, for targeting advertisements both inside and outside the Site and Services, and to customize and enhance the services we offer. We may share Usage Data with third parties, such as data management providers, promotional or advertising service providers, advertisers and marketers, and our Affiliates (defined below).
If you are a Shipper, we may also collect location data for the location where the Driver may pick up and/or drop off shipments, as well as information about your property, such as the size, docking location, physical attributes and any obstacles that Drivers should be aware of.
3. How We Use Information and When We May Share and Disclose Information Generally
We use Personal Information to provide you with a seamless, secure, and customized experience with our Services. Specifically, we may use your Personal Information to connect you to a Driver or Shipper through the Services, to provide targeted marketing advertising, to send you alerts about your account, to improve the Site and Services, to notify you of new products or services, and to otherwise communicate with you about MustDeliver. If you are a Driver, we use your location data to track shipments and share this data with the applicable Shipper for whom you are completing a shipment. If you are a Shipper, we use your location and property information to provide Drivers with information to assist with the pick-up and drop off of the shipments and to improve the Site and Services. MustDeliver does not sell or rent any Personal Information to marketers or third parties that have not been authorized by you through the Services. We may disclose to third parties, certain Usage Data regarding the Site and Services.
4. Personal Information You Make Available to Others
By using the Site or the Services you may make certain of your Personal Information available to others. For example, after you create a profile and use the Services, your name, profile photo, email and phone number will be shared with the Shipper for whom you are completing a shipment if you are a Driver, and your name, profile photo and email will be shared with the Driver completing your shipment if you are a Shipper (“User Content”).
5. Third Party Website and Social Media Platforms
6. Service Providers
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, payment processing, data storage and management, facilitating payouts of advertising revenues, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.
7. Sharing to Enable Shipment Services
In addition to sharing your Personal Information with our Service Providers, we will share the following: if you are a Driver, we will share your name, picture, profile information, geolocation data and phone number with the Shipper; if you are a Shipper, we will share your name, picture, profile information, messaging identification number and pickup location address with the Driver. We will only disclose the bare minimum of Personal Information that is required to facilitate the shipment services. Please be aware that we do not share your billing information or bank account information with the other party.
8. Advertising and Online Tracking
9. Notice to California Residents/Your California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by MustDeliver to third parties for the third parties’ direct marketing purposes. These requests only cover information for the immediately prior calendar year (e.g. requests made in 2019 will receive information about 2018 sharing activities) and information about our sharing in general, not specific to you. To make such a request, please send an email to firstname.lastname@example.org or write us at:
6 State St., Suite 308,
Bangor, ME 04401, USA.
10. Other Transfers
11. Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of MustDeliver or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
13. Children’s Privacy
The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.
14. Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.