Driver Registration Guide

MustDeliver Driver is a FREE mobile app that helps owner operators find and book loads. Our platform is built to give drivers more power and control through complete price transparency, quick payouts, and extensive driver preferences.

We are currently seeking owner operators with their own authority with dry van, flatbed, reefer, or 26' box trucks. You can haul loads with MustDeliver you've registered a new account and completed your profile (upload COI and set truck info). If you need direct assistance send an email to owner_operator@mustdeliver.com or reach out to our support team at 1 833 933 1833. Below are the steps to completing a new driver registration within the MustDeliver Driver app using an Android phone. The process may look a bit different but is similar on an iPhone. If you prefer, you can view/download a PDF version of the guide: DOWNLOAD PDF

1. Open  the MustDeliver Driver app. You will see the login screen. Tap the FIRST TIME USER? REGISTER button to register a new driver account.

2. Enter your 10-digit Mobile Number, MC# and Truck/Trailer type and tap NEXT. Your mobile number and MC# will need to be verified so make sure they are valid and entered correctly.

3. If your MC number is verified as Authorized for property, you'll see the Success! screen. Click NEXT to progress. If your MC number is not found or returns Not Authorized you will receive a message saying so. You cannot continue with your registration until your valid MC# is entered.

4. You should receive a 6 digit verification code via text to your mobile phone. Enter it and tap NEXT. If you did not receive the text, tap the Try again link, enter your mobile and MC# and tap NEXT to initiate the mobile verification.

5. Fill in the form. All fields except Promo Code are required. Once filled in, tap NEXT to proceed. Note: you must accept MustDeliver's Terms & Conditions to register. Tap the terms and conditions text link to review our terms.

6. Review your information. If all looks correct, tap NEXT. If there is an error, tap the BACK button and correct it before proceeding.

7. You can connect your driver payment account now by tapping CLAIM MY $25. (Note: reward may vary) If you choose to SKIP, you can connect your payment account later via the Profile screen.

8. If you choose to connect, fill out the Payment Account form. All fields are required except for Business Website URL . Once complete tap ADD PAYMENT ACCOUNT. MustDeliver uses the trusted payment processor Stripe for securing driver accounts and processing payouts.

9. After connecting or skipping, you'll land on your Dashboard. A pop up message notifies you that MustDeliver needs access to your location for reasons described in the message. Tap GOT IT to dismiss. Note: iPhone location access process is slightly different

10. For best app performance, we recommend choosing the "Allow all the time" location permission setting. This is not offered within the prompt so tap the Allow in Settings link.

11. Within MustDeliver Location permission settings select the "Allow all the time option". Note: MustDeliver only uses your location to track the progress of the in transit MustDeliver loads to notify the shipper of the load’s progress.

12. Your initial driver registration is now complete! Before searching for and booking loads you should complete the actions by tapping each listed under NOTIFICATIONS. Most important are:
-Uploading insurance
-Editing truck info
-Connecting bank account (if you haven’t already)

Your driver registration is now complete!

At this point you are logged into your driver account but you still have a few more actions to complete before you're ready to search for and book available loads. Those actions are listed under the Notifications settings of your Dashboard.

There are 4 main screens in the MustDeliver Driver app which correspond to the 4 gray navigation icons at the top of the screen. The icon corresponding to the screen you're currently viewing is highlighted white. In this image the Profile Overview screen is being displayed and so the Profile icon is highlighted white. From left to right the main screen icons are:

Dashboard: lists actions and your loads

In Transit/Tracking: progress map/ETA info for in transit load

Messaging: direct to shipper messaging available for awarded loads

  Profile (shown): see below

Note,  many actions listed under NOTIFICATIONS on the Dashboard can also be completed or updated via the Profile Overview screen. From here you can:

• Add/Update PROFILE INFO (notification preferences, COI upload)
• Add/Update PAYMENT ACCOUNT
• Add/Update PROFILE PHOTO
• Add/Update TRUCK INFO (truck/trailer type, special equipment)
• Add/Update LOAD PREFERENCES (deadhead, schedule, lanes)
• Check LOYALTY ACTIVITY (i.e., driver rewards balance, total miles)
• View LOAD HISTORY
• CHANGE PASSWORD
• LOGOUT
• View additional information ABOUT MUSTDELIVER (app release, website link)