Driver Registration Guide

MustDeliver Driver is a FREE mobile app that helps owner operators find and book loads. Our platform is built to give drivers more power and control through complete price transparency, quick payouts, and extensive driver preferences.

We are currently seeking owner operators with their own authority with dry van, flatbed, reefer, or 26' box trucks. You can haul loads with MustDeliver you've registered a new account and completed your profile (upload COI and set truck info). If you need direct assistance send an email to owner_operator@mustdeliver.com or reach out to our support team at 1 833 933 1833. Below are the steps to completing a new driver registration within the MustDeliver Driver app. If you prefer, you can download a PDF version of the guide: DOWNLOAD PDF

1. Upon opening the MustDeliver Driver app for the first time you will see the login screen. You will want to tap the FIRST TIME USER? REGISTER button to register a new driver account.

2. You will the asked if MustDeliver can have access to your location. Choose "Allow only while using the app" in order to register and use the app. We use your location when you have a load in transit for tracking progress and when you search available loads.

3. To start your registration, enter your 10-digit Mobile Number and MC# and tap NEXT. Your mobile number and MC# will need to be verified so make sure they are valid and entered correctly.

4. If your MC number is verified as authorized for property, you'll see the Success! screen. Click NEXT to progress. If your MC number returns Not Authorized you will receive a message saying so. You cannot continue with your registration until a valid MC# is entered.

5. You should have received a 6 digit verification code via text to your mobile phone. Enter it and tap NEXT. If you did not receive the text, tap the Try Again link, enter your mobile and MC# and tap NEXT to initiate the mobile verification.

6. Fill in the registration form. All fields other than Promo Code are required.  Once filled in, tap NEXT to proceed. Note: you must accept MustDeliver's Terms & Conditions to register. Tap the terms and conditions text link to review our terms.

7. Review your driver registration information. If all looks correct, tap NEXT.

If there is an error, tap the BACK button and correct it before proceeding.

8. You can choose to connect your driver payment account now by tapping the CLAIM MY $25 button. (Note: reward amount may vary) If you choose to SKIP, you can connect your payment account later via the Profile screen.

9. If you opt to connect your account you'll see the Connect Payment Account form. All fields are required except for the Business Website URL . Enter your information and tap ADD PAYMENT ACCOUNT. Note: MustDeliver uses the trusted and secure payment processor Stripe for securing driver account details and processing driver payouts.

10. After connecting your account or skipping, you'll land on the Load Preview screen. Available loads that might be a good match are displayed. Tap on a load to view its details. To proceed to your Dashboard, tap the SKIP TO THE DASHBOARD button.

Your driver registration is now complete! At this point you are logged into your driver account and can book loads.

11. You are on your Dashboard. Actions to complete are listed underneath NOTIFICATIONS and your active loads are listed under YOUR LOADS. Search for available loads by tapping the SEARCH FOR LOADS button. You should complete the actions listed under your Notifications in order complete your driver profile. Tap on the Action listed to complete it.

There are 4 main screens in the MustDeliver Driver app which correspond to the 4 gray navigation icons at the top of the screen (numbered in the image). The icon corresponding to the screen you're currently viewing is highlighted white. In this image the Profile Overview screen is being displayed and so the Profile icon is highlighted white. From left to right the main screen icons are:

1. Dashboard: lists actions and your loads
2. In Transit/Tracking: progress map/ETA info for in transit load
   
3. Messaging: direct to shipper messaging available for awarded loads
   
4. Profile (shown): see below
   

Note,  many actions listed under NOTIFICATIONS on the Dashboard can also be completed or updated via the Profile Overview screen. From here you can:

• Add/Update PROFILE INFO (notification preferences, COI upload)
• Add/Update PAYMENT ACCOUNT
• Add/Update PROFILE PHOTO
• Add/Update TRUCK INFO (truck/trailer type, special equipment)
• Add/Update LOAD PREFERENCES (deadhead, schedule, lanes)
• Check LOYALTY ACTIVITY (i.e., driver rewards balance, total miles)
• View LOAD HISTORY
• CHANGE PASSWORD
• LOGOUT
• View additional information ABOUT MUSTDELIVER (app release, website link)