MustDeliver Driver FAQs

Your Driver Questions Answered

Take a read through MustDeliver's Driver FAQs to get your questions answered. If don't find the answer you need, we'd encourage you to email, call or submit support form to let us how we can help you: MustDeliver Contact

General Driver FAQs

No, there are no monthly charges or ongoing subscription fees. The app is free to download. Download the free MustDeliver Driver App from the Google Play Store or Apple App Store. From there follow the simple registration process.

No, you do not have to sign a contract with MustDeliver. You only need to agree to our Term & Conditions to register a driver account and book loads.

Download the free MustDeliver Driver App from the Google Play Store or Apple App Store. From there follow the simple registration process.

Presently we are looking for independent owner operators with their own MC number that are authorized for property and who have a 53 foot dry van, reefer, flatbed or 26' box truck.

Connect your bank account to the MustDeliver App. For instruction on how to do this see our MustDeliver Driver App Tutorial Video: How to Connect your Driver Payment Account. We automatically pay you for every load you haul. We use the trusted online payment processor Stripe to secure your account information and to process payments.

We initiate a payment of 25% of the total driver fee within 24 hours of a driver marking the load in transit in the MustDeliver App. We pay out the remaining 75% of the driver fee within 48 hours of proof of delivery. Payments will reach your bank account in typical ACH time frames (2 – 5 bank working days).

MustDeliver's shipper charge and resulting driver payment for each load is based on lane-specific market rates informed by FreightWaves Sonar data. The shipper charge, MustDeliver fee, payment processing fee, and driver payment will be shown in the shipper web app and MustDeliver Driver mobile apps when the load is offered.

MustDeliver Fee: 10%
Payment Processing Fee: 3.1%

MustDeliver's detention rate is $50 per hour starting 2 hours after scheduled appointment time for a maximum of 6 hours of detention per load ($300). In order to qualify for detention pay a driver must:
  • have their MustDeliver location permission set to "always allow"
  • arrive on time to the scheduled appointment
  • ensure that equipment is compliant with all requirements for the load
  • submit detention request by sending via text or email a signed BOL/POD within 24 hours of delivery which indicates in and out times for delivery

Currently we do not but are looking to add this in the future. You will receive 25% of the driver fee within 24 hours of marking the load in transit. We pay out the remaining 75% of the driver fee within 48 hours of proof of delivery. Payments will reach your bank account in typical ACH time frames (2 – 5 bank working days).

Yes. If you have space in your trailer and can make the requested delivery time, you are free to haul other loads along with loads sourced from MustDeliver.

Your photo is displayed to shippers once you have accepted a load of theirs to haul.

If it is more than 72 hours from the pick up, tap the load under YOUR LOADS on the Main page and then tap CANCEL ASSIGNMENT. If it is within 72 hours, please email owner_operator@mustdeliver.com or call 1 833 933 1833.

Please alert the shipper of the situation as soon as you possible. This can be done directly or through the Messaging feature of the app. Once a load is in transit, the app automatically calculates ETA and will alert the shipper (depending on the shipper’s preference) if the delivery will be delayed. However, alerting the shipper yourself is also recommended.

First you should download the free MustDeliver Driver App from the Play Store or App Store.

Once installed on your phone, open the app and tap the FIRST TIME USER? REGISTER button. From there follow the simple registration process. You will need to enter a valid MC# and mobile number to start. See our Driver Registration Guide for step-by-step instructions see:
MustDeliver Driver Registration Guide

Driver App FAQs

You can access your communication preferences within the MustDeliver app by tapping on the Profile icon Profile Icon to view the Profile Overview page. Tap the PROFILE INFO button. Scroll down to the COMMUNICATION PREFERENCES section. See screenshots below.

If you no longer want to receive notifications (text or email) when a new load is available check the "Do not alert me about new loads" box.

If you leave this box unchecked, you can set the "Alert me via:" drop down to specify you'd like new available load notifications to be received via text only, email only, or both email and text.

Note: the "Alert me via:" notification setting also would affect the notifications you would receive if you were to be awarded and hauled a MustDeliver load. You cannot opt out of notifications sent for an awarded load.

MustDeliver Profile Overview Page MustDeliver Profile Info Page - Communication Preferences

If you've recently installed the MustDeliver driver app and completed a new driver registration, you need to set your truck information in order to view available loads that match your truck type. To set your truck information, tap on the Profile icon Profile Icon to view the Profile Overview page. Tap TRUCK INFO and edit the equipment you have. See screenshot below. Current options are 53' Dry Van, Reefer, Flatbed, 26' Box Truck, and Other specialty. Once your truck info is set we won’t notify you or show you available loads that require equipment you don’t have. I.e, if you have set your truck information to 53' Dry Van you will not be notified about or see available loads that require a Reefer.

Below your Truck/trailer type on the TRUCK INFO page you should also specify what additional equipment items you have by tapping the item to toggle it "on". The additional equipment choices are Pallet Jack, Load Bars, Blankets, and Ramp. Again, we will not notify you of or show you available loads that require additional equipment that you don't have.

The available loads list is also filtered according to your set load preferences. To edit/view your load preferences tap on the Profile icon Profile Icon to view the Profile Overview page. Tap LOAD PREFERENCES. We won’t show you loads that conflict with your availability or that are an otherwise poor match for your preferences.

MustDeliver Truck Information MustDeliver Load Preferences

If you've recently installed the MustDeliver driver app and completed a new driver registration, you need to set your truck information in order to view available loads that match your truck type. To set your truck information, tap on the Profile icon Profile Icon to view the Profile Overview page in the app. Tap TRUCK INFO and edit the equipment you have. Current options are 53' Dry Van, Reefer, Flatbed, 26' Box Truck, Other specialty. Once your truck info is set we won’t notify you or show you available loads that require equipment you don’t have. I.e, if you have set your truck information to 53' Dry Van you will not be notified about or see available loads that require a Reefer.

Below your Truck/trailer type on the TRUCK INFO page you should also specify what additional equipment items you have by tapping the item to toggle it "on". The additional equipment choices are Pallet Jack, Load Bards, Blankets, Ramp. Again, we will not notify you of or show you available loads that require additional equipment that you don't have.

MustDeliver Profile Overview - Truck Info Highlight MustDeliver Truck Information

MustDeliver uses your location to track the progress of in transit MustDeliver loads that you are hauling. We notify the shipper of the load’s progress towards delivery. We also use your location when you search for available loads so that loads close to your current location are sorted at the top of the Available Loads list.

The bill of lading is available on the app from the Load Details page once the freight has been loaded (i.e., you have updated load status to "LOADED"). On your DASHBOARD, tap the active load under YOUR LOADS and then tap VIEW BILL OF LADING. From the BOL page you can choose to email and/or text the bill of lading to an individual. We suggest you also ask for a hard copy of the bill of lading from the shipper.
MustDeliver Active Load Details Page MustDeliver Electronic BOL
To report a problem we recommend contacting the shipper directly via the Messaging page in the app Messages Icon. Tap the load for which you need to report a problem and from that page message the shipper. If you cannot resolve the issue with the shipper, please email owner_operator@mustdeliver.com or call 1 833 933 1833.
MustDeliver Conversations Page MustDeliver Shipper Messaging
When the load has been unloaded, from your Dashboard Dashboard Icontap the load under YOUR LOADS and then tap MARK AS DELIVERED. The receiving agent information will be displayed that was provided by the shipper. Confirm that the person that received the load matches what is filled in. If not or if the shipper never provided a receiving agent, enter the name of the person receiving the load and tap CONFIRM DELIVERY.
MustDeliver Dashboard MustDeliver Active Load Details MustDeliver Mark as Delivered - Recieving Agent Input

You can access your max deadhead preference within the MustDeliver app by tapping on the Profile icon Profile Icon to view the Profile Overview page.

From the Profile Overview page, tap LOAD PREFERENCES. Enter the maximum number of miles you are willing to deadhead to pick up a load. We’ll sort loads that are closer than the maximum higher in the Available Loads list than other loads. As the pick up gets further outside this maximum, the load will appear lower down in the Available Loads list.

MustDeliver Load Preferences Page - Max Deadhead

You can set your favorite lanes within the MustDeliver app by tapping on the Profile icon Profile Icon to view the Profile Overview page.

From the Profile Overview page, tap LOAD PREFERENCES. Tap ADD LANE. Enter a City, ST pair. We’ll sort loads that are to/from this city, state pair higher than others. As a load gets further away from this pair, it will appear lower down in the sorted list. Click ADD LANE to add more lanes.

MustDeliver Load Preferences Page - Favorite Lanes

It’s important to update the status of your active load at the appropriate time so that the shipper can track the progress and status of the load.Once you have been awarded a load through the app it will be listed on your Dashboard under YOUR LOADS with the status of: AWARDED. You will need to progress the load through the following statuses within the app as they occur. In order, they are:

  1. AWARDED
  2. DRIVER AT PICK UP
  3. LOADED
  4. IN TRANSIT
  5. DELIVERED

Here's an example. I've just arrived at the pick up location. To update the status of the load to DRIVER AT PICK UP, from your DASHBOARDDashboard Icon under YOUR LOADS tap on the active load. Scroll to the bottom of the load details screen (shown below) tap the blue MARK AS AT PICK UP button. Tap YES to confirm you've arrived at the pickup location.

You'll see that the blue load status update button is now labeled MARK AS LOADED. Back on your Dashboard you'll see that the load status has been updated to DRIVER AT PICKUP.

You should use this same process, continuing to update the status of the load as you progress to delivery. For more help, see the MustDeliver video tutorial:

How to Update Load Status