MustDeliver Carrier Faqs

Take a read through MustDeliver's Carrier FAQs to get your questions answered. If don't find the answer you need, we'd encourage you to email, call or submit a support form to let us how we can help you: MustDeliver Contact

Do I have to sign a contract?

No, you do not have to sign a contract with MustDeliver. You only need to agree to our Term & Conditions to register a driver account and book loads.

How do I download the app?

Download the free MustDeliver Driver App from the Google Play Store or Apple App Store. From there follow the simple registration process. For help with driver registration, see our Driver Registration Guide.

What kind of equipment do I need and what other requirements are there to sign up?

Presently we are looking for Carriers with their own MC number that are authorized for property and who have Reefer or Car Hauling equipment.

How do I get paid?

Connect your bank account to the MustDeliver App. For instruction on how to do this see our MustDeliver Driver App Tutorial Video: How to Connect your Driver Payment Account. We automatically pay you for every load you haul. We use the trusted online payment processor Stripe to secure your account information and to process payments.

When do I get paid for loads that I haul?

Our rapid payment system puts more money in your pocket faster. Carriers receive payment on average of 48-hours after a completed POD. NO FEES for getting paid fast.

How do you use my photo?

Once you have accepted a load in our system your photo is displayed to the Shipper and the MustDeliver Team.

I need to cancel a load I accepted. How do I do that?

If it is more than 72 hours from the pick up, tap the load under YOUR LOADS on the Main page and then tap CANCEL ASSIGNMENT. If it is within 72 hours, please email or call 1 833 933 1833.

I am going to be late to pick up or for delivery. What should I do?

Please alert the MustDeliver Team of the situation as soon as possible. This can be done directly or through the Messaging feature of the app. Once a load is in transit, the app automatically calculates ETA and will alert the MustDeliver Team and Shipper (depending on the Shipper’s preference) if the delivery will be delayed. However, alerting MustDeliver Team yourself is also recommended.

I own and manage my own truck, how do I register a driver account?

First you should download the free MustDeliver Driver App from the Play Store or App Store. Once installed on your phone, open the app and tap the FIRST TIME USER? REGISTER button. From there follow the simple registration process. You will need to enter a valid MC# and mobile number and select your truck type to start. See our Driver Registration Guide for step-by-step instructions: MustDeliver Driver Registration Guide

Can I haul other loads while hauling a load I found on MustDeliver?

Yes. If you have space in your trailer and can make the requested delivery time, you are free to haul other loads along with loads sourced from MustDeliver.

How do I turn off notifications?

You can access your communication preferences within the MustDeliver app by tapping on the Profile icon to view the Profile Overview page. Tap the PROFILE INFO button. Scroll down to the COMMUNICATION PREFERENCES section. See screenshots below. If you no longer want to receive notifications (text or email) when a new load is available, check the 'Do not alert me about new loads' box. If you leave this box unchecked, you can set the 'Alert me via:' drop down to specify you'd like new available load notifications to be received via text only, email only, or both email and text. Note: the 'Alert me via:' notification setting also would affect the notifications you would receive if you were to be awarded and hauled a MustDeliver load. You cannot opt out of notifications sent for an awarded load.

How do I update the status of a load?

It's important to update the status of your active load at the appropriate time so that the Shipper can track the progress and status of the load. Once you have booked a load through the app it will be listed on your Dashboard under YOUR LOADS with the status of: BOOKED. You will need to progress the load through the following statuses within the app as they occur. In order, they are:

  • 2. LOADED
Here's an example. I've just arrived at the pick up location. To update the status of the load to DRIVER AT PICK UP, from your DASHBOARD under YOUR LOADS tap on the active load and then tap the blue MARK AS AT PICK UP button. Tap YES to confirm you've arrived at the pickup location. Back on your Dashboard you'll see that the load status has been updated to DRIVER AT PICKUP. You should use this same process, continuing to update the status of the load as you progress to delivery. For more help, see Carrier Tracking.

Why does the MustDeliver app need location permission?

MustDeliver uses your location to track the progress of in transit MustDeliver loads that you are hauling. We notify the Shipper of the load's progress towards delivery. We also use your location when you search for available loads so that loads close to your current location are sorted at the top of the Available Loads list. For more information on load tracking and automatic updates see: Carrier Tracking.

How do I complete the delivery of a load?

When you arrive at the delivery location, mark the load as 'Driver at Delivery'. Once unloaded, from your Dashboard tap the load under YOUR LOADS and then tap MARK AS UNLOADED. The receiving agent information will be displayed that was provided by the Shipper. Confirm that the person that received the load matches what is filled in. If not or if the Shipper never provided a receiving agent, enter the name of the person receiving the load and tap CONFIRM DELIVERY. For more help, see the following resources: Carrier Tracking.

How do favorite lanes work?

You can set your favorite lanes within the MustDeliver app by tapping on the Profile icon Profile Icon to view the Profile Overview page. From the Profile Overview page, tap LOAD PREFERENCES. Tap ADD LANE. Enter a City, ST pair. We'll sort loads that are to/from this city, state pair higher than others. As a load gets further away from this pair, it will appear lower down in the sorted list. Click ADD LANE to add more lanes.

Why don't any loads appear when I search?

Note that MustDeliver is just starting out and so don't have a large volume of loads available on the platform. It may be that we don't have any loads that match your equipment type in our area. That being said, MustDeliver is working hard to sign up new Shippers in order to get loads on the platform. We'd encourage you to keep checking back as we continue to grow.